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"Will not respond to questions."
About 2 months ago I submitted several questions regarding the operation
of IncrediMail. I never received an answer. Consequently, although I might
have purchased several of your products, I shall now refrain from doing
so. You have put your reliability into question. It's too bad because
IncrediMail is very good, indeed, but obviously is not to be relied upon.
"wouldn't work after 1st month"
About 1 month after I installed this program I started having all kinds of
problems with it. The most prevalent being that I could not open it
because of a message saying there was a problem loading the skin. When I
tried to fix the problem my computer froze up, and I had to shut it down
and restart it. After repeated attempts to contact someone at incredimail
failed I deleted the program and went back to o.e. I found that
incredimail had completely screwed up o.e. and I had to reconfigure it. It
was nice while it lasted but without being able to get any response from
support, it wasn't worth the trouble.
"LOVE THE FEATURES, FUN TO USE BUT"
We had problems from day one with freeze ups' and got BLUE SCREENED on a
daily basis. that seemed to correct itself after some time passed, but now
it is AGAIN doing it, much as I love the features, and fun of the
stationery etc. we are seriously thinking about DUMPING the mail program,
have put it off hoping the problems would go away, but after talking to
other users, have come to conclusion that it is a 'bug' in their program.
and since I have not received answers to my queries, assume they don't
care if they lose me! Britt and Karen Mulhollem kmulhol340@earthlink.net
"Can't use it."
I've tried two times over the last three months to get Incredimail to
work. It's too complicated. I never did get my addresses from the old
program and had to type in all the addresses each time. The instructions
are for advanced computer people and most of us out here are not.
"Features are good, but stability is not."
I love all the features, the skins, the stationary, and especially the
notifiers, but ever since I've had it, my computer has been having
problems. A few times I've tried to send e-mail, the program wouldn't
allow me to send, so I have to restart my computer. Even with those
errors, I still think Incredimail is a good program, and I am going to
remain a user.
"More Graphic than Outlook Express"
Does not separate emails to separate identities. What ever Identity you
are in is where the email goes regardless of who it's to. I spent hours on
this problem and could not fix. Also it needs an option to automatically
spell-check before sending. The looks are great a few bug fixes and this
would be a great product!
"Poor Customer Support"
I purchased the advanced products and had a problem with the software and
made at least a dozen attempts to contact customer no service and NEVER
got one reply. For this reason I would NEVER use this product ever again.
"To buggy. Selected fonts/colors have their own mind"
I should have waited to purchase the full program. Composing letters and
making any revision of your letter may result in an unexplained change of
the original fonts and color you selected. Line spacing occasional has a
mind of its own. Good e-mail response but sometime voice contact would be
easier to explain the problems. An update build I said to be ready soon.
"Soon" should have a target date! If the bugs are fixed then I would
strongly recommend this as the coolest e-mail product to use!
"Unstable with Windows XP"
The features of this program are way beyond any other email program. But
as with any complex program there are bugs that need to be addressed.
Program freezes occasionally and a few other minor bugs. Hopefully they
will address these issues soon because I love this program.
"They ripped me off for $50.00"
Was charged for extra features but never received ID number to allow use
of features. No telephone number to contact the company. No way to
complaint to the company. Left with a 50$ charge without service. I was
screwed. It is a SCAM. Do not order the extras, they are not available,
but are charged.
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