Over our cumulative years of experience, we have had good and not so good experiences with different pieces of software and hardware products.  This page is to share our opinions with you about which software items we like, are neutral about, don't like and some which we don't support.  This page changes often so check back.

If you are using a dialup connection to the internet and have a network in your office/home that shares the connection, we are only able to help you with the computer that is directly connected to the modem.  Any NAT, router, hub issues need to be directed to your network administrator.

If you are a DSL customer, our support extends to either 1. a single user computer running through our company provided modem to your NIC (network interface card).  or 2. if you have a network, our support extends to pinging our company supplied router that is connected to the supplied modem.

You MUST have in your possession the original CD of the operating system that you have on your computer.  We may suggest that you remove some portions of your software that are appearing to be corrupt and then need to load new versions back to your hard drive.  Without your original CD of Windows or your operating system this will be impossible.

Can't download the newest Internet Explorer??
Click here to order the newest version on CD from Microsoft!
(PLEASE NOTE--This CD costs money that is your expense to pay)

 
Products we like and can easily support for you. Dialup internet access via:  Microsoft 95, 98, Millenium (ME), 2000 Professional,
XP Home and Professional.
Internet Explorer 4.2 and newer, Outlook Express 4 and newer.
Products that we support but don't particularly like or suggest. Netscape 4.0 and newer, Outlook Email 97 and newer, Some Eudora mail programs.
Products that we offer limited support on. (Some of which we like and some we don't) Web TV, some Eudora mail programs.  MAC's with OS 8+.  Pegasus Email Setup, Dreamcast - Sega - Setup/Email Support, Global PC's.
Products that we DON'T support.   Anything linux (hey we like it, but it's outside our support agreement)
Call Wave or any other products that take phone calls while you're online.  
Any Printer Problems
Any Network problems on the network at the customers location.
Any MAC operating system before 7.53 (get the free OS upgrade)
Identities in Outlook Express, or Profiles in Netscape
Incredimail (comments from users on cnet.com about trouble with the program)
Modems the we seem to have a lot of trouble with.  Conexant 56K Soft modem   try this string in the settings area    AT+MS=V34
some Lucent  try the string S38=0-V90=0
 

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